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Water bill issues in Delray Beach

What a shock for this Delray Beach resident.

Maura Hopkins got her latest bill from the city of Delray Beach and was hit with a case of a sticker shock.

“The bill was for $24,947, or something like that, “Hopkins told Contact 5.

City says error was isolated, no one else was impacted.

Hopkins’ total water bill came in at 25,025.41, for just one month.

“I’m thankful I didn’t have it on automatic payment, ” Hopkins said. I was completely shocked when I opened it.

I thought, this has got to be a mistake. Hopkins called the city and she said the “city immediately said it was a mistake, it was an error on our side.”

Contact 5 reached out to the city of Delray Beach, asking how they could accidently bill Hopkins over $25,0000 for water consumption.

A spokesperson told Contact 5 there was an issue with a water meter’s factory setting, adding no other customers in the city were impacted.

“At time meters come from the factory with the reading dials set at 9999, once there is water flow the meter will turn over to 0000. In this case since there has been no usage, so the meter has not turned over 0000, “the city spokesperson wrote in an email.

The spokesperson also said she’s still waiting on a revised bill. It’s not the first time Hopkins has experienced issues with the city’s water billing.

Last year, the city notified Hopkins and her neighbor, Ron Godfrey, that they hadn’t been charged for water consumption for more than a year in a half.

“They shouldn’t be able to go back two years and charge you retroactively,” Godfrey told Contact 5 in October 2020.

In an interview in October 2020, Hopkins said “it doesn’t seem like it’s fair to retroactively charge” for unbilled water consumption.

Now months later, another billing blunder has Hopkins once again asking for a review of the city’s billing practices.

“I wouldn’t pay anything unless you really thoroughly look at your bill and investigate what the charges are because from what I’ve seen, there’s a lot of charges coming through that are not legit,” Hopkins told Contact 5.