This statement was taken from one of the passengers who was stuck on the tarmac for 6 hours!
“JetBlue flight from Cancun to JFK. The plane tried to land, however, the weather was bad, and we were diverted. The passengers were traumatized by the unsuccessful attempts at landing at JFK and didn’t want to have to go back to JFK after having successfully landed at Newark. They told us that we would have to wait hours for customs at Newark or 20 minutes to go back to JFK where we still had to wait hours anyway. JetBlue gave us $50 flight credits for our troubles.”
What a mess! What can be done to avoid situations like this in the future?