(GAMBRILLS, Maryland)– The U.S. Department of Transportation said it would look into whether Southwest Airlines’ high rate of flight cancellations and delays complied with their own customer service policies.
2,944 flights within, into, or out of the United States were canceled, as of Tuesday morning, and Southwest accounted for 2,547, or 63%, according to FlightAware, which tracks flights, cancellations and delays.
The DOT expressed their concerns on Twitter saying, “The Department will examine whether cancellations were controllable and if Southwest is complying with its customer service plan.”
Spokespeople for Southwest released an apology on Monday, which highlighted the severe weather conditions during this holiday season.
“With consecutive days of extreme winter weather across our network behind us, continuing challenges are impacting our Customers and Employees in a significant way that is unacceptable,” the statement said.